Service Level Agreements – availability redefined
Maximum reliability and availability for your ICT infrastructure – enabled by our Service Level Agreements
In business, trust is paramount. Our Service Level Agreements (SLAs) are built on a transparent and collaborative partnership. We enhance the reliability and availability of your ICT infrastructure – ensuring stable processes. Take action now and don’t leave the stability and security of your IT to chance!
Support you can count on
An ICT infrastructure solution from Datwyler stands for the highest quality and reliability. Yet, even the most robust data centre or network infrastructure can occasionally experience operational disruptions – whether due to compatibility issues, human error, system outages or software-related problems such as security vulnerabilities or missing updates.
Your benefits at a glance
Reliability and availability – Defined availability commitments and response times help ensure the reliability of your IT services.
Proactive risk management – Standards, processes and continuous security checks protect your company’s central nervous system.
Measurable performance – Specific KPIs ensure objective assessment and quality assurance.
Transparent communication – Clear workflows and processes facilitate early problem detection and resolution.
Service level overview
Every company has unique requirements regarding availability, response times and the desired level of support. Whether you need simple basic support or round-the-clock immediate service, our SLA models – ranging from Basic to Platinum – offer you maximum flexibility and transparency.
These tiered service levels are precisely tailored to your needs.
Platinum
- Service hours: Mon–Sun, 24/7
- Response time: under 2 hours (every day of the year)
- Support: on-site within 4 hours, remote within 4 hours (every day of the year)
Which service level best suits your requirements?
We would be happy to help you select the service level best suited to your operational requirements. From small businesses to international organisations: our SLAs grow with your needs.