Service Level Agreements – availability redefined
Maximum reliability and availability for your ICT infrastructure: our SLAs make it possible
In business, trust is paramount. Our Service Level Agreements (SLAs) offer you a partnership based on equality. We enhance the reliability and availability of your ICT infrastructure – ensuring stable processes. Take action now and don’t leave the stability and security of your IT to chance!
Support you can count on
An ICT infrastructure solution from Datwyler stands for the highest quality and reliability. Yet, even with the best data centre or data network solution, occasional operational disruptions are unavoidable – whether due to compatibility issues, human error, system outages or software-related problems such as security vulnerabilities or missing updates.
Your benefits at a glance
Reliability and availability – By establishing guarantees for availability and response times, our SLAs ensure your IT services remain reliable.
Proactive risk management – Standards, processes and continuous security checks protect your company’s central nervous system.
Measurable performance – Specific KPIs ensure objective assessment and quality assurance.
Transparent communication – Clear workflows and processes facilitate early problem detection and resolution.
Service level overview
Every company has unique requirements regarding availability, response times and the desired level of support. Whether you need simple basic support or round-the-clock immediate service, our SLA models – ranging from Basic to Platinum – offer you maximum flexibility and transparency.
These tiered service levels are precisely tailored to your needs.
Platinum
- Service hours: Mon–Sun, 24/7
- Response time: under 2 hours (every day of the year)
- Support: on-site within 4 hours, remote within 4 hours (every day of the year)
Which service level best suits your requirements?
We would be happy to help you select the service level that optimally safeguards your processes. From small businesses to international organisations: our SLAs grow with your needs.